Shipping policy

At SPAURA LIMITED, we strive to provide a transparent and reliable shipping experience. This policy outlines our shipping procedures to ensure you know exactly when to expect your order.

1. Shipping Territory

We currently ship exclusively within the United Kingdom.

2. Shipping Costs

  • Free Shipping: We are pleased to offer Free Standard Shipping on all orders across our store. There are no hidden fees at checkout.

3. Order Processing & Transit Times

To give you a clear expectation of delivery, here is our timeline:

  • Order Cut-off Time: 5:00 PM (GMT) Greenwich Mean Time.

  • Handling Time: 1–2 business days (Monday – Friday).

  • Transit Time: 4–8 business days (Monday – Friday).

  • Total Estimated Delivery Time: 5–10 business days.

4. Shipping Methods & Carriers

All orders are shipped via standard ground shipping using trusted couriers such as Royal Mail, Evri, or DPD. The specific carrier is selected based on the delivery location to ensure the fastest service.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package directly through the carrier's website.

6. Cancellations

You may request an order cancellation within 24 hours of purchase, provided the item has not yet been shipped. Please contact us at support@spaura.co.uk to initiate a cancellation.

7. Wrong or Damaged Items

If your order arrives damaged, incorrect, or incomplete, please notify us within 30 days of delivery.

  • We will provide a prepaid return label for incorrect/damaged items.

  • We will offer a free replacement or a full refund upon inspection.

8. Multiple Shipments

To ensure you receive your items as quickly as possible, larger orders or items from different stock locations may be sent in multiple shipments. You will not incur any additional shipping charges for this.

9. Contact Information

SPAURA LIMITED Company Number: 16994781

Address: 87 Vyse Street, Birmingham, B18 6JZ, United Kingdom

Email: support@spaura.co.uk

Phone: +44 7916624008

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)